Client Experiences
What Our Clients Say About Their Pension Matters
Honest accounts from individuals and families across Sabah who have used our pension legal services — in their own words.
Back to Home12+
Years in Practice
700+
Matters Handled
96%
Client Satisfaction
3
Registered Practitioners
Client Reviews
In Their Own Words
Rohani Hamdan
Retired Civil Servant, Kota Kinabalu
"I had been unsure about my KWAP entitlement for over a year. Rosman explained everything in Bahasa and English — he never once made me feel rushed. The written summary they gave me afterwards was something I could actually read and understand."
Retirement Review · June 2025
Lim Chee Weng
Private Sector Employee, Sandakan
"My EPF withdrawal had been sitting unprocessed for eight months. Wasiat Seri took it on, dealt with all the correspondence, and I received payment within six weeks of them starting. I wish I had contacted them sooner. The only thing I would say is the process took a bit longer than I had hoped, but I understand that is not entirely in their hands."
Dispute Representation · May 2025
Mariam Abdullah
Retired Teacher, Tawau
"My daughter came with me to the first meeting, and Kelvin made sure she was included in the discussion, not just me. The Ongoing Protection Arrangement has given us both a great deal of ease. We know where all the documents are, the nominees are properly named, and we have a review booked for next year."
Ongoing Protection Arrangement · June 2025
James Tambun
Near-Retiree, Keningau
"The Retirement Review was worth every ringgit. I had assumed my contributions were in order, but the review uncovered a discrepancy that would have reduced what I received. A clear document was provided and the team followed up a week later to check I had no further questions. Very thorough."
Retirement Review · June 2025
Siti Yusof
Healthcare Worker, Kota Belud
"Norhaslina handled my matter and was very patient with me. I had many questions and she answered all of them without making me feel like I was taking too much of her time. The fees were as stated — nothing extra appeared later. I have recommended Wasiat Seri to two colleagues already."
Dispute Representation · May 2025
Dayang Kartini
Retired Bank Officer, Kota Kinabalu
"The Ongoing Protection Arrangement was something my late husband had always wanted to put in place but we never got around to it. Wasiat Seri helped me set everything up properly — nominees documented, records filed, and an annual review scheduled. It is a weight off my mind."
Ongoing Protection Arrangement · June 2025
Case Studies
How We Have Helped
The Challenge
A retired government employee from Keningau had been waiting over ten months for a delayed pension payment following early retirement. Correspondence with the relevant authority had produced no resolution.
Our Approach
Wasiat Seri prepared a formal representation, compiled the client's complete service record, and submitted a structured appeal. Direct contact with the authority was maintained throughout, with the client updated at each stage.
The Outcome
The pension payment was released within seven weeks of engagement. A retroactive payment covering the delay period was also received. The client now holds a complete written record of the matter.
"I did not expect things to move so quickly after so many months of nothing." — Client, Dispute Representation
The Challenge
A widow in Kota Kinabalu discovered after her husband's passing that his pension nominee forms had not been updated since the 1990s. Named nominees had since passed away, creating a documentation gap.
Our Approach
Wasiat Seri reviewed the available estate documents, identified the correct legal path for the claim, and prepared a comprehensive submission to the relevant pension body, including all supporting documentation.
The Outcome
The estate claim was accepted. The full pension amount was received within twelve weeks. The client subsequently enrolled in the Ongoing Protection Arrangement to ensure her own provisions remain in order.
"They handled a situation that I found very distressing with real care." — Client, Dispute Representation
The Challenge
A near-retiree approaching 60 had contributions spread across three different EPF accounts due to career changes. He was uncertain about consolidation options, withdrawal timelines, and whether a reduced contribution period in the 2000s would affect his total entitlement.
Our Approach
A Retirement Review was conducted, covering all three accounts. Contribution records were reconciled, the impact of the reduced period was quantified, and all available options were set out in a written summary with clear explanations of each.
The Outcome
The client entered retirement with a full understanding of his entitlements. He chose the Ongoing Protection Arrangement to maintain records going forward and to update nominee designations for his adult children.
"For the first time in years, I understood exactly where I stood." — Client, Retirement Review
Reach Us
Contact Wasiat Seri
Phone
+60 88-273 941Office
Jalan Gaya 38
88000 Kota Kinabalu, Sabah
Hours
Mon–Fri 8:30–5:00
Sat 9:00–1:00
Professional Standing
Credentials & Recognition
Sabah Law Association
Member in Good Standing since 2013
KK Business Excellence
Client Service Quality Recognition, 2023
Annual CPD Compliance
All practitioners meet continuing professional development requirements
PDPA 2010 Compliant
All client data handled under Malaysia's data protection legislation
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